At Talons, we strive to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below. This policy outlines the steps for requesting a return or refund, as well as the procedures for various situations.

1. General Return & Refund Guidelines

• Eligibility: Items must be returned within 30 days of the delivery date. Products must be unused, in their original packaging, and with all tags attached.
• Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.

2. How to Request a Return or Refund

• Contact Us: To initiate a return or refund, please email us at support@talons.store. Provide your order number, the reason for the return, and any relevant photos if applicable.
• Return Authorization: We will review your request and provide instructions on how to return the item, including a return authorization number if necessary.

3. Return & Refund Procedures

a. Defective or Damaged Items

• Request: If you receive a defective or damaged item, contact us within 7 days of delivery with your order number and photos of the damage or defect.
• Processing: We will provide a prepaid return shipping label or arrange for a replacement item. Once we receive the returned item, we will issue a full refund or send a replacement, based on your preference.

b. Incorrect Items

• Request: If you receive the wrong item, contact us within 7 days of delivery. Include your order number and photos of the incorrect item.
• Processing: We will provide a prepaid return shipping label. Once we receive the returned item, we will send the correct item or issue a refund, depending on stock availability.

c. Items Not Received

• Request: If your item has not arrived within the expected delivery time frame, contact us at support@talons.store. Provide your order number and any relevant tracking information.
• Processing: We will investigate the issue with the carrier. If the item is confirmed lost, we will issue a full refund or arrange for a replacement.

d. Order Cancellations

• Request: To cancel an order, contact us as soon as possible. Cancellations can only be processed if the order has not yet been shipped.
• Processing: If your order has not been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to return the item according to our return policy.

4. Refund Processing

• Timeline: Refunds will be processed within 5-7 business days of receiving the returned item. The refund will be issued to the original payment method.
• Notification: You will receive a confirmation email once your refund has been processed.

5. Exchanges

Currently, we do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

6. Contact Us

For any questions or assistance with returns and refunds, please contact us at:

• Email: support@talons.store

Customer satisfaction is our top priority at Talons. We are here to ensure that your shopping experience is smooth and enjoyable.